RONI MAMAN JOINS DAZN GROUP TO LEAD THEIR GLOBAL CUSTOMER SUCCESS OPERATIONS
- DAZN Group recruits an expert in Customer Success to run its global customer services
- Maman and his team will proactively support DAZN customers to ensure they derive maximum benefit and value from the service
- The appointment of this newly created position underscores DAZN’s commitment to world-class customer experience at every touchpoint of its service
LONDON, 1 June 2022 – DAZN Group, the global sports entertainment company, today announces that Roni Maman has joined the company as EVP, Customer Success Operations.
This newly created role comes as DAZN doubles down on delivering a world-class experience for its customers as it expands into new markets and integrates richer and more interactive content. Maman will be responsible for ensuring that DAZN customers get the maximum value from the DAZN service, at all touchpoints on- and off-platform, and that any issues are proactively resolved with the customer experience as a priority.
Roni has a long and impeccable track record of leading customer success teams – restructuring them from being a reactive, issue-led customer service centre to become a value-adding customer support function and proactive retention tool. Roni joins from a 20-year career delivering market leading customer services in the i-gaming industry.
CEO of DAZN Group Shay Segev said, “Roni’s appointment demonstrates our commitment to delivering a top-class experience across our service touchpoints. He takes an exceptional approach to successful customer operations and satisfaction, and we look forward to welcoming his expertise.”
Roni Maman said, “To have the opportunity to join DAZN is great personally and professionally. I am passionate about the critical role Customer Success Operations plays in any business that wants to be truly customer centric, and I look forward to joining DAZN on its journey.”